Policies & Ordering Information
Availability: All items listed are subject to availability. At The Track Racing Collectibles cannot be held responsible for out of stock, discontinued, allocated or limited availability merchandise. Our online catalog constitutes all items available to us from various manufacturers at the time of their catalog printing.
Pre-Order Merchandise And Cancellation Policy: If your item is a pre-order it will not be billed to the customers credit card until the item (s) are processed for shipping unless we are holding this merchandise to ship with other out of stock or pre-order items. We do bill credit cards for all in stock or new arrival items being held for shipment to reserve these items for your future shipments to be combined with other out of stock, special orders or advance order items or goods that are not available for shipment at the time of the order placement.
Shipping Cost: Customers will be responsible for all applicable shipping fees (if any) at time of order fulfillment. All orders are shipped by UPS (United Postal Services) or USPS. Estimated shipping rates online are calculated by our online store when your order is placed. Because the online store software cannot determine between an in stock items which will ship now or a pre-order or advance order item that may ship at a later date your total shipping charges may not be accurate. Whenever possible we will combine several items on one order to save you money on any multiple shipping charges. All advance or pre-order items are subject to multiple shipping charges of $8.99 or more per delivery based on destination.
Customer Guarantee Of Satisfaction: We want you to be completely satisfied with your purchase. If for any reason you are not, just email or call 804-526-2936 (Ask For Wes) to get authorization to return your purchase. All returns are credited full amount excluding shipping and handling charges if any. All returns can be made within 15 days from the date of the invoice, for an exchange or full refund. All shipping cost for returned goods are the responsibility of the purchaser. All merchandise returned must be in saleable condition including original packaging. All apparel must not be worn or laundered. All defective diecast collectibles, apparel, and novelties found to be of manufacturing defect may only be exchanged unless we cannot find another replacement. All sales after 15 days are considered final.
Products Returns: For all product returns, Simply email or call our toll free number to get an RGA # (Return Goods Authorization) to return your item. Let us know why you are returning an item so we can speed your refund, or exchange. All returns received within 15 days receive full credit excluding shipping and handling. All shipping cost for returned goods are the responsibility of the purchaser. Please remember all merchandise returned must be in saleable condition including original packaging.
International Orders: Currently we ship to addresses only currently in the U.S.A. Orders shipped other than UPS ground will be charged appropriate freight charges Alaska & Hawaii must use UPS Air Services.
If payment cannot be charged to a Customers credit card, or if any of Customers charges are returned for any reason, including chargebacks, At The Track Racing Collectibles reserves the right to discontinue transactions or sales to this Customer .
Pricing: Prices may be subject to change and certain merchandise is subject to availability.
Claims: If during shipping your order is damaged, please save the carton, inner packaging materials and the damaged pieces. Contact the freight carrier or let the driver know at the time of receipt. We will be notified by the freight carrier and a replacement or refund will be issued. Claims for shortages or shipping errors must be made within 3 working days of receipt or we assume the order has been received in good condition and ACCEPT NO LIABILITY for damage, shortage or manufacturing defects
Sales Tax: Virginia residents will be charged state sales tax. Current rate is 5.3%.